Tag Archives: ishikawa diagram

6D root cause analysis of flow in knowledge work

I have been working on a little framework for analyzing why work is, or is not, flowing. The result can be seen below. It takes the form of an Ishikawa, or fishbone, diagram. The purpose is to look at a … Continue reading

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Lead time, Loopbacks, Leadership and Learning – 4L root cause analysis of programme performance

Recently I was asked with a colleague to perform a root cause analysis of a large transformation programme. The expectation of the customer was not to perform an assessment of the programme against a best-practice model but really to find … Continue reading

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